
Common Questions
Is installation difficult?
Is installation difficult?
Installing your fixture is designed to be simple and hassle-free, with a clear step-by-step manual included to guide you through the process. All necessary parts are provided, so you can easily assemble the fixture and have it ready in no time.
Since installation involves working with electrical wiring, we recommend having a certified electrician complete the final setup. This ensures everything is installed safely and functions exactly as intended.
What if my item arrives damaged?
What if my item arrives damaged?
If your item arrives damaged during transit, we’ve got you covered.
If your order arrives damaged, simply contact our support team and we’ll take care of it. There’s no cost to you—Lampilo will cover the return shipping quickly and hassle-free.
Is my payment information secure?
Is my payment information secure?
Yes, your payment information is fully secure.
All transactions are protected with SSL encryption and processed through trusted, secure third-party payment gateways. We do not store or have access to your full card details. Your information is handled with strict confidentiality and used only to process your order.
How to get in touch?
How to get in touch?
You can get in touch with us anytime.
If you have questions about a product or concerns regarding your order, feel free to reach out via email at support@lampilo.com or through the contact form on our Contact Us page.
Our support team is here to help Monday to Friday, 9:00 AM to 5:00 PM (GMT +10:00, AEST).
We aim to respond to all emails within 24 hours on business days. Messages sent over the weekend will be answered on the next business day.
Do you have a store as well?
Do you have a store as well?
No, we currently operate exclusively online.
About Lampilo
Our company is determined to provide our customers with a large collection of decorative lighting that make every part of your home feel personal—a place where you truly feel like yourself.
We believe that everyone can express themselves through the way they decorate their living environment, and that this is important. That’s why we carefully design and build our products to meat the high quality standards we aim for and style, ensuring they Improve your home’s atmosphere and overall feel.
The products we offer are built with longevity and environmental friendliness in mind, and our customer service team is always ready to help you find the perfect addition for your home. We are dedicated to help you create a space that truly feels yours.