Contact us

Have a question or need help? Reach out to us at support@lampilo.com or fill out the contact form below.

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Contact Information

Customer Support Hours: 

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT +10:00 (AEST)

Response Time: We aim to respond to all emails within 24 hours on business days (Monday to Friday). Messages sent on weekends will be answered on the next business day.

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Our Promise

  • Free Shipping Across Australia

    Enjoy free shipping Australia-wide on every order, delivered reliably and straight to your door.

  • 30-Days Money Back Guarantee

    Shop with confidence thanks to our 30-day return policy. We’re here to make returns simple.

  • Quick and Easy Returns

    Returning an item is simple. Contact us, send it back, and we'll process your exchange or refund.

  • Secure Checkout

    Your payment information is securely encrypted, ensuring a safe and reliable checkout every time.

    Our Promise

    • Free Shipping Across Australia

    • 30-Days Money Back Guarantee

    • Quick and Easy Returns

    • Secure Checkout