Terms of service

Last updated: 8 April 2026

Overview

Welcome to Lampilo! The terms “we”, “us” and “our” refer to Lampilo. Lampilo operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Lampilo is powered by Shopify, which enables us to provide the Services to you. 

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

Section 1 - Access And Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. 

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

Section 2 - Our Products

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis.

Section 3 - Orders

When you place an order, you are making an offer to purchase. Lampilo reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Lampilo confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as Lampilo may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number provided at the time the order was made. 

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. 

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

Section 4 - Prices And Billing

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include customs or import charges. Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Intellectual Property

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Lampilo, its affiliates or licensors and are protected by U.S. and foreign patent, copyright and other intellectual property laws. 

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Section 6 - Optional Tools

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control nor input.

Section 7 - Third-Party Links

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access.

Section 8 - Relationship With Shopify

Lampilo is powered by Shopify, which enables us to provide the Services to you.

Section 9 - Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy.

Section 10 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose.

Section 11 - Errors, Inaccuracies And Omissions

Occasionally there may be information in the Services that contain typographical errors, inaccuracies or omissions.

Section 12 - Prohibited Uses

You may access and use the Services for lawful purposes only.

Section 13 - Termination

We may terminate this agreement or your access to the Services at any time without notice.

Section 14 - Disclaimer Of Warranties

The information presented on or through the Services is made available solely for general information purposes.

Section 15 - Limitation Of Liability

To the fullest extent provided by law, Lampilo shall not be liable for any damages arising from your use of the Services.

Section 16 - Indemnification

You agree to indemnify and hold harmless Lampilo and Shopify from any claims arising out of your use of the Services.

Section 17 - Severability

If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall be severed without affecting the remaining provisions.

Section 18 - Waiver; Entire Agreement

The failure of us to exercise or enforce any right shall not constitute a waiver.

Section 19 - Assignment

You may not assign this Agreement without our prior written consent.

Section 20 - Governing Law

These Terms shall be governed by the laws of Australia.

Section 21 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time on this page.

Need Assistance?

For more information, please visit our FAQs page or contact our customer support team using the details below.

Contact Information

Customer Support Hours:

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT +10:00 (AEST)

Response Time: We aim to respond to all emails within 24 hours on business days (Monday to Friday). Messages sent on weekends will be answered on the next business day.