Payment policy

Last updated: 8 April 2026

This Payment & Billing Policy outlines how payments are accepted and processed when shopping with Lampilo. All purchases are made within Australia, and all prices are displayed and charged in Australian Dollars (AUD). 

Accepted Payment Methods

To provide a secure and flexible checkout experience, we accept the following payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Maestro and Union Pay
  • Apple Pay & Google Pay
  • Shop Pay
  • PayPal

How Each Payment Method Works

Credit & Debit Cards

Secure and widely accepted

We accept major credit and debit cards, including Visa, Mastercard, American Express, Maestro and Union Pay. Card payments are encrypted and processed through trusted payment gateways.

How to pay by card:

  1. Select Credit/Debit Card at checkout.
  2. Enter your card number, expiry date, and CVV.
  3. Provide the required billing details.
  4. Confirm your payment.
  5. You will be redirected to an order confirmation page, and a confirmation email will be sent to you.

Apple Pay & Google Pay

Fast, contactless payments

Customers using compatible Apple or Android devices can use Apple Pay or Google Pay for a quick and secure checkout experience.

How it works:

  1. Choose Apple Pay or Google Pay at checkout.
  2. Authenticate using Face ID, Touch ID, or your device passcode.
  3. Confirm your billing and shipping details.
  4. Once approved, you will be redirected back to our website with your order confirmation.

Shop Pay

Accelerated checkout

Shop Pay allows returning customers to complete their purchase faster by securely storing checkout details.

How it works:

  1. Select Shop Pay during checkout.
  2. Log in to your Shop Pay account or confirm via SMS.
  3. Complete your payment and return to our website for order confirmation.

PayPal

Secure online payments

PayPal is a widely used and trusted online payment service that processes your payment securely. All financial details are handled directly by PayPal and are not shared with us.

How it works:

  1. Select PayPal at checkout.
  2. You will be redirected to the PayPal website to log in or create an account.
  3. Confirm your payment within PayPal.
  4. You will then be redirected back to our website to complete your order.

Benefits of PayPal:

  • Fast and convenient checkout
  • Secure processing of your payment details
  • Buyer and fraud protection features

Payment Processing

  • Payment must be completed in full at the time of purchase.
  • Orders are only processed and dispatched once payment has been successfully received.
  • If a payment is declined or cannot be completed, the order will not be confirmed.

Pricing & Currency

  • All prices on the Lampilo website are listed in Australian Dollars (AUD).
  • Prices may change at any time without prior notice.
  • All prices include GST.

Secure Transactions

  • All payments are protected using SSL encryption and secure, third-party payment gateways.
  • Lampilo does not store or have access to your full card or payment details.
  • Your payment details are handled with strict confidentiality and are used exclusively to process your order and complete related transactions.

Refunds & Chargebacks

  • Refunds are issued in accordance with our Refunds & Returns Policy.
  • Unauthorized or invalid chargebacks may be disputed.
  • If you experience any payment-related issues, please contact us at support@lampilo.com before initiating a chargeback so we can assist you.

Fraud Prevention

  • Lampilo reserves the right to cancel, delay, or place an order on hold if it is flagged for suspected fraud or unauthorized activity.
  • Additional verification may be requested for higher-value transactions before an order is approved.

Need Assistance?

For more information, please visit our FAQs page or contact our customer support team using the details below.

Contact Information

Customer Support Hours: 

  • Monday to Friday: 9:00 AM – 5:00 PM
  • Saturday and Sunday: Closed
  • Time Zone: GMT +10:00 (AEST)

Response Time: We aim to respond to all emails within 24 hours on business days (Monday to Friday). Messages sent on weekends will be answered on the next business day.